Video doorbell worked for a week, went offline, now I can't install it

[Jones90]

My video door bell worked for a week, it went offline and I couldn’t get it to work. I removed it and now I can’t install it back. I see my other 4 cameras. Please help

[jguerdat]

Sounds like a hardware problem. Swap at the store or contact support using the link at the bottom here.

[JamesC]

Jones90,

If you removed the doorbell from your mobile app, you may need to factory reset and start again as if the doorbell was new. For information on how this is done, take a look here: How do I reset my Arlo Video Doorbell?

If you're still experiencing issues, please let us know and I will assist with getting you in contact with the support team.

JamesC