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Power Kit just burnt

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  • ‎2020-12-01 08:57 PM
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Sebash93
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‎2020-12-01 08:57 PM

I was installing my doorbell, and since it didn't work at first i moved the button on the power kit and when i turn the breakers on it exploded, how can i get a replacement of it?

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jguerdat
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‎2020-12-02 06:37 AM

First, check your voltage. Based solely on your use of "burnt" I'm making a wild assumption that you're not in the US where doorbell voltages are in the required 16-24v. I understand that the UK uses house voltage which would destroy the doorbell and power kit.

 

If your voltage is correct according to the Arlo specs, use the Contact Support link at the bottom here to see if you can get a replacement.

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