Arlo|Smart Home Security|Wireless HD Security Cameras

Doorbell randomly not recording

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fgri373
Aspirant
Aspirant

Our doorbell keeps randomly not recording. We open the app activate live and it starts again but we are missing hours of records 

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ShayneS
Arlo Moderator
Arlo Moderator

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

fgri373
Aspirant
Aspirant

We have not tried anything yet as we’re not really sure where to start. 

ShayneS
Arlo Moderator
Arlo Moderator

Recordings will require an Arlo Secure subscription if you would like to record and save to the library. Did you have a trial subscription that recently expired?

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