Arlo wired doorbell stopped calling 1 of 2 phones

[bwarren01]

My wired doorbell used to call my cell before a very cold snap /lost power.  It still calls my wife's cell!

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[bwarren01]

Hello.  My wife has the main account on her phone because I already had an account (parents) 4 camera's on my phone.  I have compared her settings (the doorbell will call her cell) to mine.  This all started when we had a power outage from an extremely cold weather just before Christmas.  

I re-set the camera per the instructions, re-joined to the base station per instructions.

Thanks for the feedback.

[ShayneS]

Just to make sure I'm understanding correctly, you are the granted access user and the doorbell will call your phone when pressed and your wife is the main account holder/phone and the doorbell will not call her phone?

[bwarren01]

I am the access granted party.  The doorbell will call my wife's cell, but not my cell.

[ShayneS]

Can you PM me with your wife's admin account email attached to the account? Also, can you see a "feed button" icon on your wife's phone in the Arlo app at the bottom or a "Library" button?

I do not see a doorbell attached to this email you are messaging from.

Thanks

[bwarren01]

email account is    j.warren@warrentechnology.com

There is a library button at the bottom, no feed button.

[ShayneS]

Thanks,

Are you able to live stream the doorbell camera in the app? Does the primary user have the enable calls and videos checked for your granted account? 

[bwarren01]

Yes to all 3 

[ShayneS]

If you log in with your account on the phone that does ring, do you receive a call then? I'm trying to determine if it's isolated to only your phone?

Thanks