Help connecting chime 2

[So16]

I need help. I purchase a chime 2 to go with my essential wire free doorbell and I cannot get it to connect. It keeps telling me it can’t connect to the temporary WiFi it creates. I went through olds posts on here and did every suggested and still nothing. I also reached out to support who were not helpful. Any suggestions before I just give up and return it?

[jguerdat]

Verify that your phone settings allow you to connect to new/unknown networks.

[So16]

Hi. I did that. Any other suggestions 

[jguerdat]

Describe the exact steps you go through to try to connect to the temporary network. 

[So16]

I open the app select add chime 2. scan the qr code. it askes me do you want to connect to arlo_0787 i hit yes or continue then in about 5 minutes i get a message that says unable to join and it only gives me an option of try again or cancel. I had looked through these forums so i have tried forgetting my home network, i have tried deleting the app and re downloading it, i do not have any special characters in my wifi password or wifi network name, it is connected to the 2.4 connection, i tried putting the chime right next to the actual wifi router.

[jguerdat]

While could just be a faulty chime (something about the network config), try resetting the chime to see if that helps:

https://kb.arlo.com/000061879/How-do-I-reset-my-Arlo-Chime-or-Chime-2

ALso, try a different phone to see if that helps.

[So16]

I tried both of those things!! I’m returning it Today. I’ve spent hours trying to figure it out and support is no help. 

[BrookeN]

@So16 Are you using an iPhone and if so what model?

[So16]

An iPhone 15 pro

[BrookeN]

We are aware of the behavior you are seeing with the Chime 2 and iPhone 15's. By any chance do you have another device in your household an android or older iPhone?

[So16]

I don’t. My son also has an iPhone 15