unable to change camera name during setup. Cannot continue to set up camera.

[AndyBurd]

I bought the 2 camera Ultra system today with the smarthub station. Got the hub, chime and door bell connected. I am going to use a new 4k cam for the front which will sync to the doorbell. I have been trying to over an hour to sync it. Finally past firmware update and serial number confirmation I am prompted to change the name of the cam. Chose a name and received a "could not rename" notice and it said "try again" so I did. A few times. Then closed the app and re did it all again, same outcome. I reset the camera, checked wifi and it is connected fine and on the same network, and I am still getting the message. If anyone has has this issue during initial set up please let me know.

Much appreciated,
AndyBurd

[michaelkenward]

Which app are you using? Android? iThing?

If the setup offers you a camera name that is the serial number, or something else, can you just skip it and complete the setup?

You can change the name after it is set up.