Arlo Ultra Local Recordings

[EADGB3]

Arlo VMS5240-100NAS Ultra - 4K UHD
I recently cancelled my subscription and I'm set up to record locally, but my library is empty.

Can I not record locally without a subscription?

[StephenB]

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@EADGB3 wrote:

Arlo VMS5240-100NAS Ultra - 4K UHD
I recently cancelled my subscription and I'm set up to record locally, but my library is empty.

Can I not record locally without a subscription?

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Have you set up direct access to local storage?

• https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

If you have, then try selecting "Library" at the top of the Library Screen, and see if you can select your smarthub.

[EADGB3]

Yes, to the best of my knowledge, local recording is set up correctly.  When I go into Library, I don't have any options to change the source.

Some more info:  I bought an SD card and it's been in the base with local recording configured since the beginning.  However, whenever I would access my library, I could see the thumbnails, but if I clicked them to view the recording it would tell me I had to download them.  I opened a support ticket with Arlo and they were no help at all.  I ran with this config for about 3 years and all of a sudden, one of my two cameras had video in the library that no longer needed to be downloaded to view.  It was strange, because I didn't change any config.  This prompted me to cancel my subscription but when doing so, I now can no longer even see anything in the library.  My ultimate goal is to get both cams to record locally, without a subscription.

Even More Info:  the screen shots are from a browser on my laptop.  When I access the Arlo app on my phone and go to Library, I am able to change the source and see recordings from both cams.  It appears this is an issue with accessing my library locally from my.arlo.com.

Can you confirm I shouldn't be able to see local recordings from a browser?

[StephenB]

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@EADGB3 wrote:

Can you confirm I shouldn't be able to see local recordings from a browser?

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Correct - that is one of several limitations built into direct access to local storage.

So unfortunately, working as designed.