cannot connect to arlo base local library

[knguyen0404]

The connection to my arlo base local library keeps dropping.  I can connect some times but most of the time it does not work.  The connection is not reliable.

I have checked the suggestions from the community including the following.  Nothing works.  

* Make sure that your mobile device and the SmartHub are on the same Wi-Fi network.
* Logout and re-login from the Arlo app.
* Power cycle the device. Remove the USB device or microSD card. Reconnect the USB device or microSD and reconnect the power.
* Try accessing the library using a different device.
* Try accessing the recording using a PC or a laptop. Remove the USB device or microSD and plug into the computer.

[ShayneS]

Hi @knguyen0404 Can you provide more detail regarding the symptoms you are experiencing? Are you receiving any error messaging? What are the steps to reproduce the issue?

Thanks 

[knguyen0404]

[ShayneS]

@knguyen0404 Are you using the direct storage access feature? https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recor...