Smart hub VMB5000 is not working "Internal error" after setting name

[sosososo]

I bought Arlo ultra 2 package that includes smart station. 

I go to Devices - Add device - Base station/Hub - Continue (cables connected) - Continue - Continue - SmartHub Found - Add name 123 - ERROR, see Fig. It says internal mistake? 

Why? 

I created second Arlo account but some mistake. 

Phone: Samsung Galaxy S23. 

[jguerdat]

While it could be a server-side error, try resetting the hub by holding the reset button for >15 seconds, until the LED starts flashing amber. Let it reboot to solid blue (~2 minutes) and try onboarding it again.

[sosososo]

Hi,

I have resetted the device 4 times now for 15 seconds each time.

Does not help.

What next?

BR SOSOSOSO

[jguerdat]

15 seconds may not be sufficient so you have to wait for the LED to start blinking amber? Is that what you've done?

[sosososo]

Yes, I have pressed reset button so long that the LED to start blinking amber each time.

[sosososo]

Here gif animation of the steps.

Still getting the same error message.

What next?

[jguerdat]

Try using a computer web browser pointed to my.arlo.com to see if the hub can complete the process.

[sosososo]

I get the same problem when doing it in the browser.

Is the device broken?

What is happening?

What to troubleshoot next?

[BrookeN]

Was this purchased new or used?

[sosososo]

New.

What next?

[BrookeN]

Try leaving the name as the default name for now and see if it is able to continue onboarding?

[sosososo]

The default name there is blank but you cannot have it.

I tried "default" but still the same error.

What next?

[BrookeN]

I have escalated your ticket to support. An agent will be reaching out to you soon.