Can't see 4K Videos

[hbarraza213]

I just purchased 2x Arlo Ultra 2 cameras but I’m not able to see 4K live stream or recordings.

The cameras included a 30 day secure trial. I’ve read a few articles stating cameras need to be added to home network so I removed device but when I go through process of adding NEW device I only get option to add to Base Station (VMB4000).

I already confirmed power management and video settings are setup correctly and video stream is not zoomed in.

Not sure what else to try, main reason I purchased these cameras were to live stream and record in 4K.

[StephenB]

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@hbarraza213 wrote:

I’ve read a few articles stating cameras need to be added to home network 

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Those articles are wrong.  As you found, the Ultra cameras can only be connected to the base.

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@hbarraza213 wrote:

I already confirmed power management and video settings are setup correctly and video stream is not zoomed in.

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Is auto track & zoom set?  That will result in getting 1080p video.

Have you downloaded a video, and then checked the resolution?  For instance, by right-clicking on the file on a windows PC and looking at the properties?