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Arlo Smart Premier Plan available for South America (Ecuador).
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PLAESE ENGINEERS HELP!
I JUST BOUGHT 4 MORE CAMERAS, THAT ARE USELLES UNLLES I CAN UPGRADE TO A BETTER SMART PLAN.
PLEASE READ DE CONVERSATION WITH SUPPORT CONTACT:
Christine A
Hi . Thank you for choosing Arlo.
8:48:48 PM
My name is Christine with Expert ID 46533. How may I assist you today?
8:48:53 PM
Me
hi
8:51:05 PM
So im trying to do upgrade to my occunt
8:52:04 PM
but the site dont aloud me
8:52:15 PM
i try in diferent browsers still dont work
8:52:30 PM
i want to upgrade to up to 10 cameras
8:52:43 PM
99$ per year
8:52:48 PM
Christine A
I will be glad to assist you today. Before we proceed, may i have the email address that was link to your arlo account please?
8:53:42 PM
Me
ponzonio@hotmail.com
8:54:47 PM
Christine A
Please bear with me for a moment.
8:56:06 PM
Me
ok
8:56:18 PM
Christine A
Thanks for patiently waiting.
8:57:24 PM
Upon checking, I have tried to checked on our system and it shows that you set up device on country Ecuador.
8:58:02 PM
Moreover, I see that subscription for upgrading on your country is not yet available.
8:58:34 PM
For more information, please see this link https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...
8:58:47 PM
Me
So the solution to make the upgrade is ?
9:00:42 PM
Christine A
I apologize however, you can upgrade the arlo system if the country was not available for subscription. WHY ????? ALOUD PLANS FOR SOUTH AMERICA
9:01:40 PM
Me
"you can upgrade the arlo system if the country was not available for subscription". How?
9:02:30 PM
you can or you cant
9:02:51 PM
?
9:02:55 PM
Christine A
You can't
9:02:56 PM
I'm sorry for the confusion.
9:03:08 PM
Me
Change my country to United States so i can change the plan ?
9:04:12 PM
So i just bought 4 more cameras that are going to be useless?
9:04:51 PM
Christine A
It was available on the selected countries on the link that i have provided. Hence, we don't have an option to change the country on our end. By the way, may i know where are device right now?
9:04:57 PM
Me
In Ecuador
9:05:17 PM
Christine A
As I mentioned earlier, we can't change it since the device was located on Ecuador and we don't have an option on our end.
9:06:05 PM
Me
What happen if you run my credit card and try ?
9:06:51 PM
Christine A
It will not proceed either for charges and upgrading.
9:08:59 PM
Me
Ok Christine, I understand
9:09:46 PM
maybe can you help with the contact of your superior
9:10:06 PM
or some one that can help me
9:10:13 PM
Christine A
Actually, same information will be provided however, I will take note your request on our Engineers to make it available on your country.
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