Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Hi, I have just purchased an Arlo essential spot light security camera and my 3 month free

Reply
Discussion stats
  • 1 Reply
  • ‎2024-01-08 03:22 AM
  • 168 Views
  • 0 Likes
  • 2 In Conversation
Alino
Follower
Follower
‎2024-01-08 03:22 AM

I have my reciept but where is the 16 digit code to redeem the 3 months free. Also I have been overcharged on my credit card as I down graded my plan. Will this get refunded? Where is the live help?

 

Labels:
0 Likes
Reply
Message 1 of 2
168
1 REPLY 1
StephenB
Guru Guru
Guru
‎2024-01-08 04:28 AM

Normally the trial subscription kicks in automatically - not sure why you purchased a subscription when the trial was still active.

 

Help is in the support center of the app (NOT my.arlo.com).  Phone help is an option there, and is available between 6 am and 6 pm US pacific time.

 

0 Likes
Reply
Message 2 of 2
161
Discussion stats
  • 1 Reply
  • ‎2024-01-08 03:22 AM
  • 169 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.