Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Arlo Safe family offline

Reply
Discussion stats
  • 3 Replies
  • ‎2023-06-08 09:01 AM
  • 1083 Views
  • 0 Likes
  • 2 In Conversation
Weiler36
Aspirant
Aspirant
‎2023-06-08 09:01 AM

Does anyone know how to fix the issue of Arlo Safe always showing your family offline? It should not be doing this all the time

Labels:
0 Likes
Reply
Message 1 of 4
1,083
3 REPLIES 3
JamesC
Community Manager
Community Manager
‎2023-06-12 10:31 AM

Is this an intermittent issue or are they always showing as offline?

 

JamesC

0 Likes
Reply
Message 2 of 4
1,052
Weiler36
Aspirant
Aspirant
‎2023-06-12 11:04 AM

Offline until that person would open the app again. And the app permission is set to always for the location 

0 Likes
Reply
Message 3 of 4
1,049
JamesC
Community Manager
Community Manager
‎2023-06-14 04:39 PM

Weiler36,

 

If the app is being force closed by your mobile device that could be causing the issue. You may need to check your devices battery saving settings to make sure it's not automatically being closed after a period of being idle.

 

JamesC

0 Likes
Reply
Message 4 of 4
1,036
Related Labels
Discussion stats
  • 3 Replies
  • ‎2023-06-08 09:01 AM
  • 1084 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.