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Does anyone know where I can get the USB connector part for the Arlo Pro Camera.
I think water had gooten in the connection and keeps saying the Camera is Off-line
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Hi wbrager,
You can find replacement parts on our website at the link provided. Product & Accessories
We have an indoor and outdoor cable.
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You can't buy replacement parts for the camera. You can try to get creative and repair it yourself but the parts will have to come from elsewhere.
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I havea Arlo Pro camera that is out of warrany and need to get he internal usb cable not the outside cable. The inside cable has a broken wire not sure how it happened but would be easy fix it I can get the part.
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No spare parts are available and I know of no repair service anyplace. I'd suggest buying a used one.
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How sad is that? That is terrible customer service. I am retired and spend 30 years building customer service centers. I also was director of one of the largest technical repair centers in the U.S. I love the product and it is hard to believe that they would make a customer buy a new camera for a $5.00 cable. Well I should have done more advanced research to see what company provided after purchase support. Well I guess I will hit the web with poor reviews for service.
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Can you easily buy a similar cable for, say, a DVR or TV? On a small item like a camera, the parts list for replaceable items would be pretty small and probably not worth the effort.
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