How do I contact the warranty department?

[Ceedee58]

I have an Arlo Pro which I think isn't supported any more, but I bought a new battery less than a year ago which doesn't charge. So I'm under a warranty – but I don't find a way to talk to support:

- Chat: "you're not entitled to get chat support."

- Phone: "Enter your order number" – but I ordered through Amazon and they don't accept Amazon's order number.

- Contact support from the Amazon order page: 404 Error.

This is the worst customer support experience I've had in a while. I think these guys are hiding from me.

[JamesC]

Ceedee58,

What behavior are you experiencing when you attempt to charge the battery?

You might consider the troubleshooting steps listed here: https://kb.arlo.com/000059145/My-Arlo-Pro-or-Arlo-Pro-2-camera-battery-isn-t-charging-what-do-I-do

JamesC