Arlo Secure Subscription not recognised by App

[johnvenets]

We had a trial subscription and when it ended, we opted to renew at $7.95 AU per month.  However when I go to the arlo app on the smartphone I get a message that says “premium features not available for to website”. I was trying to access the Feed option.  Logging in via the website confirms the subscription is active.  Why can’t I get premium features on the app ?

[johnvenets]

Edit 

We had a trial subscription and when it ended, we opted to renew at $7.95 AU per month.  However when I go to the arlo app on the smartphone I get a message that says “premium features not available go to website”. I was trying to access the Feed option.  Logging in via the website confirms the subscription is active.  Why can’t I get premium features on the app ?

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.