Arlo Pro 5s won't connect to Xfinity Internet

[Joe04]

Arlo Pro 5s camera won't connect to my wifi. I have xfinity internet. I have 4 other cameras that are connected and running without an issue. Arlo sent me a replacement camera due to defective Pro5s. I've gone through endless amount of techs and no one can figure it out. They blame my internet. I have turned of 5ghz and left 2.4 ghz on yet the app cannot find the camera but when i log in to my router i can see the camera connected to the internet. I even get a notification from xfinity saying a new device has connected. I don't know what else to do? anyone have suggestions or ideas that may help?

[StephenB]

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@Joe04 wrote:

 I even get a notification from xfinity saying a new device has connected. I don't know what else to do? 

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A lot of folks here are saying they can't install using an iPhone 15.  Is that the phone you have???

Have you tried using a PC (browsing to my.arlo.com)?  You can install the camera from there.

Also, if you have a VPN running on the phone (or PC), make sure it is turned off during the camera install.