Undefined JPG files from Snapshots and Recorded Motion -- Arlo Pro 4

[Riverview26]

Outdoor usage.  The Arlo Pro 4 has been working fine doing the Snapshot files and I believe the Recorded motion.  I usually do a download of these files.  Now, over the last few days, the results are Undefined JPG files and nothing to see.   

Any ideas?

[Riverview26]

I have not had a chance to test my camera with the suggestion below,    

"Disconnect power, then open the camera housing and remove/reinsert the battery.  Ideally leave the battery out for 10-15 seconds.". 

Has anyone else tried this suggestion, and if so, what were the results?

The problem I initially indicated to start this chain is still happening with Snapshots and Manually Recorded motion. 

[BrookeN]

To look into this further can we get the following information?

1. Can we get a screenshot of the missing image?
2. If the missing image is for a recording, is it also missing in recording list under the device card?
    
3. Do you have a subscription?
4. Is the image missing or broken on the web interface?
    
5. Do we have a URL for any of the broken or missing images?

[Hbrand]

Scroll up and there is the blank image URL pointing right to Arlo.

Have no subscription 

[Riverview26]

Sorry for the delay in responding to your suggestion.  Finally tried it out today.  

YES, this solved the problem for Snapshot and Manual Recording motion when accessing the Arlo Pro 4 camera from the app on my Iphone.  Thank you!

BUT the problem still exists for Snapshot and Manual Recording motion initiated from my Microsoft computer.   Up until a couple of weeks ago, these functions worked just fine.   Any suggestions for this route of generating these types of user triggered actions from my computer?

[Riverview26]

Have there been any complete solution(s) to this problem of Snapshot and Manual Recording when using a Microsoft based computer, i.e. a blank or Undefined format result?

[BrookeN]

Thank you for the information provided. I have passed this information onto the development team. I will provide the community an update as soon as possible.