Subscription paid but Arlo chat says no

[KAB05]

I have a subscription and the payments are going out of my account. I tried to use live chat for a ongoing issue but was told no subscription. 

[ShayneS]

Hi @KAB05 

Are you still experiencing this issue? 

[KAB05]

Yes still same problem,. 

[ShayneS]

@KAB05 

Thank you for the feedback, I have escalated this for you and someone from Support will be reaching out to you as soon as possible.

[Miller1208]

I had this exact issue today from the App but not on the website.