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CVR gaps between recordings.
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Why??
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desertrat1981,
After speaking with the dev team, it appears this could be an issue with upload bandwidth. What is your ISP upload speed? If you have other WiFi devices that are uploading content, this could explain the intermittent downtime of CVR as the upload traffic on your network is causing congestion.
JamesC
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desertrat1981,
This could indicate that the camera is dropping offline, possibly due to poor signal strength or WiFi interference. What does the signal strength icon show? Do you receive recordings during the gaps or are there no recordings as well?
JamesC
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desertrat1981,
This could indicate that the camera is dropping offline, possibly due to poor signal strength or WiFi interference. What does the signal strength icon show? Do you receive recordings during the gaps or are there no recordings as well?
JamesC
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desertrat1981,
Could you provide a screenshot of the gaps?
JamesC
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I've escalated this topic and it's currently being reviewed by the development team. I will provided an update once I have more information available.
JamesC
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desertrat1981,
The development team is still reviewing this escalation. I don't have any new information at this time but will provide an update as soon as I know more.
JamesC
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Can you explain how you enabled CVR on the Arlo Pro 4? My understanding is that the CVR subscription requires a base station (based on their own KB https://kb.arlo.com/1018425/What-is-continuous-video-recording-CVR-and-how-do-I-use-it) .
When looking at the base stations, none of them say they support the Arlo Pro 4. Can't tell if this is another example of terrible documentation on their part or if I'm missing something here.
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@phillipsusn wrote:
Can you explain how you enabled CVR on the Arlo Pro 4? My understanding is that the CVR subscription requires a base station (based on their own KB https://kb.arlo.com/1018425/What-is-continuous-video-recording-CVR-and-how-do-I-use-it) .
The camera does need to be paired with a base, and also needs to powered with AC.
@phillipsusn wrote:
When looking at the base stations, none of them say they support the Arlo Pro 4. Can't tell if this is another example of terrible documentation on their part or if I'm missing something here.
The four newest base stations/smarthubs all support the Pro 4 camera. https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility
@JamesC: The "see compatible devices" lists on the main pages are out of date.
- https://www.arlo.com/en-us/accessories/VMB4500-100NAS.html is missing Pro 3, Pro 4, and Essential cameras.
- https://www.arlo.com/en-us/accessories/VMB4540-100NAS.html is missing the Pro 4 and Essential cameras
- https://www.arlo.com/en-us/accessories/VMB5000-100NAS.html is also missing them
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The 3000 & 3500 are not compatible.
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desertrat1981,
After speaking with the dev team, it appears this could be an issue with upload bandwidth. What is your ISP upload speed? If you have other WiFi devices that are uploading content, this could explain the intermittent downtime of CVR as the upload traffic on your network is causing congestion.
JamesC
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I agree. This is also an arlo issue, not my network issue. They blame the consumer network instead of trying to fix this issue. I know darn well my network is stable and strong. I just hope that no incident happens during the skip period. Sometimes I rethink my arlo purchase. Like you said, stop outsourcing to India.
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