Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro 4 keeps going offline and online on it's own.

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  • 3 Replies
  • ‎2024-03-26 08:05 PM
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rocster0289
Aspirant
Aspirant
‎2024-03-26 08:05 PM

Arlo Pro 4 keeps going offline and online on it's own. My two other cameras have no issues and this one has a full strength WiFi signal. It is also at the latest firmware,

Anyone else have a fix for this?

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ShayneS
Arlo Moderator
Arlo Moderator
‎2024-03-28 11:00 AM

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

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rocster0289
Aspirant
Aspirant
‎2024-04-03 05:09 AM

Thanks for your response.

I have checked Firmware, reset camera and removed and re-added to the app. Also have moved my WiFi router so there would be a more direct Line of Sight to the camera.

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ShayneS
Arlo Moderator
Arlo Moderator
‎2024-04-04 09:03 AM

@rocster0289 Can you PM me with the serial number of the affected device? 

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