Arlo|Smart Home Security|Wireless HD Security Cameras
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Camera Offline

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  • ‎2024-03-09 09:22 AM
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SteveEEE
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‎2024-03-09 09:22 AM

Hi. I have several essential spotlight wifi cameras - VMC2030A. One has gone rogue and the app says it is offline with 1% battery. But it is charged and if I try to add it as a new camera it will chime at the QR code but then not be found. Any ideas, please?

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jguerdat
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‎2024-03-10 08:19 AM

Did you remove the camera from your account before trying to re-add it? Use this FAQ's process to remove and reset the camera.

 

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

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