Unable to Subscribe

[babujibson]

Hello

i have an existing account in which I use three cameras. Now I bought floodlight and 4 k cameras with a new base station. The new two cameras not recording anything. When I try to buy a plan it’s spinning the wheels. Not happening anything even after so long time

Please help 

[JamesC]

Arlo Secure subscription plans are not available in all countries. Where are you located?

For more information on where subscription plans are available, see here: https://kb.arlo.com/000063083/What-Arlo-subscription-plans-and-cloud-recording-options-are-available

JamesC

[babujibson]

Thanks for the prompt reply. I am from India but settled in Dubai. My earlier three cameras working almost 6 years without any hassle. These two new cameras not recording ! 

Please help me

Regards

[jguerdat]

Any camera newer than the Pro 2 requires a subscription as of 2018 when the Ultras were released. The Pro 2 and older still have the free 7 day plan, which is apparently what you have currently. You can connect the cameras to a SmartHub and use local recordings without a subscription. It's not the same as cloud recordings but it's better than nothing.

[babujibson]

Thanks for the reply. Is there any plan to add India in the subscription list in future? Curious to know. 
so if I add micro SD card for recordings how can i view the recordings in the app? 
please advice

rgds

[jguerdat]

I can't comment on future countries for subscriptions but the list has been pretty stagnant for years. Setting up local recordings is done in the app in the settings for the hub (look for Storage Settings). You seem to have the VMB5000 hub since you mention the microSD card.

https://kb.arlo.com/000062818/How-do-I-set-up-local-storage-backups-using-my-Arlo-SmartHub-or-Base-S...