Arlo floodlight wont run and charge at same time

[edowen]

Got an Alro 3 Floodlight camera.

Its plugged into the magenetic charger which should be able to stay connected all the time, but the app gives me a message saying it cant be plugged in and work at the same time. 

Thoughts?

[StephenB]

---

@edowen wrote:

Got an Alro 3 Floodlight camera.

Its plugged into the magenetic charger which should be able to stay connected all the time, but the app gives me a message saying it cant be plugged in and work at the same time. 

---

Are you using the indoor charger, or the Arlo outdoor charger?

You need to use the outdoor one.

[edowen]

I'll double check - do you know the model numbers for each?

[StephenB]

---

@edowen wrote:

I'll double check - do you know the model numbers for each?

---

The outdoor charger has a 25 foot cable that is fully integrated with the charger (cannot be detached).  So this is easy to check.  Links to the two versions (white and black) are

• https://www.arlo.com/en-us/accessories/VMA5600C-100NAS.html
• https://www.arlo.com/en-us/accessories/VMA5601C-100NAS.html

FWIW, your symptom is exactly what happens if you connect the indoor charger to the camera. 

[edowen]

Very helpful thank you. Im in the Uk so will dig out the equivelant - I think I must have indoor