Videos stopped recording to cloud?

[Sc0ttb88]

I have the seven day free cloud saving still but it has stopped working since 1 June - any ideas why? I have the Pro 2 cameras (2 in total). 

[DannyBearAgain]

The 7days free cloud storage service is still working here.

Do you still see recordings in the library?

 If you live stream a camera using the app and can make a manual recording will it show up in the library?

[Sungsoo2]

Hi. My cameras stop recording since June 8 2023. I use free 7 day cloud. Anyone share the issue?

[Sc0ttb88]

Hi. The manual recording now works and shows in library but it doesn’t do it without hitting record. I’ve run a test with motion detection on each camera from the settings and it works fine but it just doesn’t record. Makes my cameras effectively useless. I’ll try u installing and reinstalling and see if that helps. Otherwise any suggestions? Thanks 

[StephenB]

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@Sc0ttb88 wrote:

Hi. The manual recording now works and shows in library but it doesn’t do it without hitting record. I’ve run a test with motion detection on each camera from the settings and it works fine but it just doesn’t record. 

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Have you double-checked that the cameras are armed?

Also, have you tried removing/re-inserting the camera batteries, and also restarting the base?

[Sc0ttb88]

I had removed batteries and tried restarting base station but have just checked to see if armed and realised they are on a schedule! No idea how this was changed but I hope this will now sort it. Will report back and let you know. Thanks