Remove primary account

[Tmhearts]

How do I remove my ex from being primary...he has moved out and I don't want him having access...note...I removed camera devices...if I buy a new base, can I still use cameras or will he be able to view? He will not communicate...not sure what to do...please help! Smart hub was listed under devices.

[StephenB]

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@Tmhearts wrote:

How do I remove my ex from being primary.

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If he is the primary account holder, then there isn't much you can do without his cooperation (unless you have the password to his account).

If you do a factory reset of the base (with a paper clip), then he shouldn't be able to access the cameras.  But I don't think you will be able to add the base and cameras to your own account unless they are first removed from his.