Arlo|Smart Home Security|Wireless HD Security Cameras
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No Cameras Found - Have 2 Pro2's

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JJ46
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I just set up a Secure subscription and trying to add my cameras but in settings my cameras are not showing.  When I go to Devices they are there, visible, accessible, and also work with the schedule I have set.  How do I get the camera's to appear in settings so I can add them to my subscription.  Tried on Laptop and IOS device.   

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jguerdat
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Guru

New subscriptions are unlimited so all cameras are automatically added to the sub. No need to do anything to activate them.

StephenB
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Guru

@JJ46 wrote:

I just set up a Secure subscription and trying to add my cameras but in settings my cameras are not showing.  When I go to Devices they are there, visible, accessible, and also work with the schedule I have set.  How do I get the camera's to appear in settings so I can add them to my subscription.  Tried on Laptop and IOS device.   


As @jguerdat says, they should already be in the subscription plan.

 

But you can check subscription status  by going into the device settings for each camera.  The status will be shown at the top of the page.  This works in the iOS app, as well as a PC browser.

 

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