Buffering when I go to my library

[EVISPI]

 Buffering.. When I go to My library I can see all the videos there for recordings. For the last 2 days when I click on a video all it says is Buffering.  It never opens the video. Anyone else having this problem?

[JamesC]

EVISPI,

Are you using the web client or the Arlo Secure mobile app? If you try logging in to your account using a different device, do you still experience the same behavior?

JamesC

[EVISPI · Accepted solution]

Hi james, I use the arlo app on my phone. I fixed it.. You know that fix every IT person tells you to do first, power it down and power it back on LOL.  Thanks for chiming in.

[MP101]

Trimmers accidentally cut computer cable.  Comcast repaired cable.  Now I am

unable to view clips from library due to buffering.  Clips won't load for viewing.  I have

turned off camera and back on.

[MP101]

I did unplug from power strip and router.  Waited cpl minutes & plugged everything back in.  The clips show up in the library, but when I attempt to view one, it

remains in 'buffering'.  

[jguerdat]

Rather sounds like a Comcast issue but try rebooting your router and base, in that order, first. Any luck?

[EVISPI]

Yup that's what I did I rebooted.. thank you.. Then took the other person's suggestion and now I wait about 15 seconds before. I put the new battery back in before I would do it really instantly. I think that was causing it not to connect properly

[DEBBIEB1952]

I was able to resolve the issue by turning off my wifi and using my smartphone data.  Worked liked a charm and only thing I had to do.

I cannot explain why this just recently started but....appreciate this forum where I could get straightforward suggestions quickly.  

Frustrating that I only have to do this with my Arlo video captures, but...it works so I'll take the win!