VMB 4540 Base Can't Add Device

[ellien1978]

My original Arlo base died and I bought a new base on Amazon and tried setting it up as directed but I can't get it to sync with the app. I have tried all the trouble shooting steps, reset the brand new base twice and ran the network speed on the app and it looked good but still no luck. I had two different online agents attempt to help me but all of their steps were the same ones I had already tried with no luck. Any ideas?

[StephenB · Accepted solution]

Have you tried onboarding the base from both the app and from a PC (my.arlo.com)?

[ellien1978]

Yes, I just tried desktop too. 😞 Maybe something is wrong with the base.

[StephenB]

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@ellien1978 wrote:

Maybe something is wrong with the base.

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Could be.  Are you seeing the base in your router's attached device list?

[ellien1978]

It does. I just unplugged router, Arlo and did factory reset on everything and it finally worked. Thanks for the input