Essential camera not recording to USB on VMB4000

[davem101]

I recently bought an Arlo Essential camera.  I want to record locally to USB on my VMB4000 hub, and it won't.  It is connected to the hub.  I've pulled the USB and looked at the files, and none of the recordings are there, and nothing shows up in the app as well.  It does detect motion and send alerts.  Here is the screen on the rules:

All other cameras are working fine and recording locally. 

 It even shows that it is defaulting to recording locally.  Any suggestions?

[ShayneS]

Do any recordings from you other cameras show on the usb? 

[davem101]

Yes, all of the others do show up.  

[ShayneS]

Can you try rebooting the camera?

[davem101]

I rebooted both the camera and router. 

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[davem101]

I appreciate your response and help so far.  I have gone through every troubleshooting step I could find, and researched all the forums.  I'm fairly convinced there is a bug or something or a hardware compatibility issue.   I've rebooted, deleted/reconnected, renamed, updated all firmware, etc.   Formatted the USB (although it's working for all the other cameras).  I have it here in front of me if you need any info. 

The fact that it hard codes saving to USB seems to me like it should be working. 

What additional info can I provide  you to resolve this?

Storage status

Camera that won't record to usb

Base station 

[spring_water]

Did you find a fix for this? I have the exact same issue. 

[ShayneS]

@spring_water 

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

[davem101]

No I have not.  I would really like a solution or a refund.  Arlo should publish that these cameras are not compatible. 

Right now it's an expensive paperweight sitting on my desk. 

If you figure anything out, please let me know as well. 

[ShayneS]

Hi @davem101 

I have escalated this to the appropriate team and support will be reaching out to you soon as possible.