Case was closed early

[Dancboyer]

I had an open case for my essential camera not working. I just received an email that I had to update our it would be closed. When I click on it out has already been closed. Case# 43745740

[DannyBearAgain]

Typical of arlo unfortunately.

This has been an arlo approach for years, you are required to update the condition of your fault case every few days to keep it active, usually with “fault still unresolved”.

[ShayneS]

Hi @Dancboyer 

Do you still need assistance with this case?

Thanks 

[Dancboyer]

Yes I do. I really don't understand why they won't just send me a new camera and I can send my in to test out. They're going to have to anyhow, eventually. 

[ShayneS]

@Dancboyer I have notified the appropriate team and support will be reaching out as soon as possible.