Arlo|Smart Home Security|Wireless HD Security Cameras

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I have 13 Essential spotlight cameras that were working fine until the cable company put in a new router and now they only pick up about a third of what they used to and if I try to go live on them it is very slow or does not connect at all. Will I have to remove and factory reset them to go with new router? Thanks

2 REPLIES 2

Try moving the router as much as practical to see if that makes a difference. Do the cameras show offline at any point?

Sorry for the delay getting back to you. Moving or rebooting the router doesn't help. Also I took two cameras off line and did a factory reset and can get them to connect but then they go offline within a few seconds.

On the receive side of the router it goes from 1mps to 80 then 480 then maybe to 19mps. I think the problem is on their side with this receive numbers bouncing all over the place but their techs say no. I will be changing service providers.

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