Introducing Arlo Essential Indoor Camera - 2nd Generation

[JamesC]

Introducing the 2nd generation of the Essential camera, now offered in both 2K and HD options. Experience exceptional smart home security with unbeatable value and price. We all deserve protection, no matter what your budget is or the size of your property. Choose from 2K or HD camera options for round-the-clock protection.

Privacy on demand. Protection on command. Essential Indoor Camera provides smart home security with an automated privacy shield to protect your privacy too. Offering clear HD 1080P resolution, Night Vision, and Integrated Siren, check-in on your home, family or pets anytime. HD Video Resolution Automated Privacy Shield Updated seamless Bluetooth onboarding 130° field of view 2-Way Talk Night Vision

Privacy on demand. Protection on command with crystal-clear details. Essential Indoor Camera provides enhanced smart home security with an automated privacy shield to protect your privacy too. Offering crystal clear 2K resolution, Night Vision, and Integrated Siren, check-in on your home, family or pets. 2K Video Resolution Automated Privacy Shield Updated seamless Bluetooth onboarding 130° field of view 2-Way Talk Night Vision

Post a reply or visit Arlo Support if you have any additional questions or need more information about the Arlo Essential Indoor Camera - 2nd Generation

Thank you for being part of the Arlo Community!

[jmccartyth]

https://www.arlo.com/en-us/support/products/arlo-essential-2nd-gen.html

Why is this not stated here on your website?  Wasting my time and money and your reputation! This makes a change to other security camera system far more appealing! 

[StephenB]

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@jmccartyth wrote:

Why is this not stated here on your website? 

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Not my website, as I don't work for Arlo.  This is a user-to-user forum.

FWIW, I agree they should release new models worldwide, and not piecemeal.

[Harpo57]

I bought this camera a few weeks ago to add to my indoor system.  I have two other cameras, one outside with the solar panel and one wired inside.  I have had them for at least 5 years and have had great success with them using the 7 day recordings.  Now with this new camera I was able to record for the first 7 days and now there is no option without subscribing for more cloud space.  A big ripoff if you ask me.  I only have 3 cameras so what's the deal.  To have a better camera you are making your customers pay to store even one day.  I think I will be looking for a different system.  Very disappointed in the new policy.  Is there a way to record without the cloud?

[Kazuki98]

Is the CVR still not supported? I bought this for saving cloud video feed and turns out I found it's useless now and this product is not cheap at all. 

[JamesC]

Kazuki98,

While we do plan to support CVR in the near future, this feature is not yet available for 2nd generation cameras. Stay tuned here on the community and arlo.com for an announcement once this feature is made available.

JamesC

[Aashishkebab]

"Near future"?

It's been nearly a year! What a joke Arlo is.

[tomcoleman]

from Arlo's support page

"Can I use continuous video recording (CVR) with the Arlo Essential Indoor Camera(2nd Generation)?

Yes. You can purchase a separate CVR subscription to continuously record with your Arlo Essential Indoor Camera"

I purcahsed 2 of these after seeing this only to read from these forums its not actually supported?!??!

Please clarify.

source link Arlo Essential Indoor Camera (2nd Generation) FAQ

[Aashishkebab]

Wow, 

Maybe we should sue them for false advertisement.

[StephenB]

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@tomcoleman wrote:

from Arlo's support page

"Can I use continuous video recording (CVR) with the Arlo Essential Indoor Camera(2nd Generation)?

Yes. You can purchase a separate CVR subscription to continuously record with your Arlo Essential Indoor Camera"

I purcahsed 2 of these after seeing this only to read from these forums its not actually supported?!??!

Please clarify.

source link Arlo Essential Indoor Camera (2nd Generation) FAQ

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@JamesC:  The "Feed" KB article for CVR also says that indoor essentials support CVR with no need for a base, but doesn't specifically talk about 2nd gen.  It also doesn't list the two 2nd gen indoor cameras (VMC2060 and VMC3060) at the top:

• https://kb.arlo.com/1018425/What-is-continuous-video-recording-CVR-and-how-do-I-use-it

So there is a discrepancy here, and it would be best if the 2nd gen compatibility was clearly stated in the text.

[DavidMiotto]

So I'm guessing that Arlo doesn't have a phone number or even a email address to get a hold of someone???? Really? 

[tomcoleman]

the new UI and app "upgrade" is terrible.

Cant even mute alerts on iOS by olding down on the app (dis-arm/re-arm) why would they remove that.

Any news from a mod or support person on the CVR as per my post? or do i have 2 expencive paper weights.

I have switched back to Gen1.

They are also doing themselfs out of extra subscription costs

[JamesC]

CVR is not yet available for indoor gen 2 devices, but, there will be an update coming very soon to support this feature. Stay tuned for more information here on the community and on arlo.com

JamesC

[Aashishkebab]

It's been nearly a year mate.

[tomcoleman]

James

I am writing to express my dissatisfaction with the ongoing situation. It has been over a year since I was first told that changes were imminent, yet I am still awaiting a clear definition of what “very soon” entails.

Currently, I am incurring a monthly charge of approximately £40 for my Arlo services, and while I am interested in expanding my usage, the lack of progress and vague assurances are pushing me to consider other options.

The repetitive “support” and “coming soon” assurances have become rather frustrating. Additionally, I have recently purchased two new cameras which, due to misleading advertising, I am unable to use.

In light of these issues, I would like to know if Arlo is willing to offer a discount on my subscription or propose an alternative solution to compensate for these inconveniences.

[tomcoleman]

james any update to my post / request?

[JamesC]

tomcoleman,

I encourage you to reach out to support in your region for more details. You can find support options within the Arlo app under Settings > Support and opening a ticket detailing your concern.

JamesC