Arlo|Smart Home Security|Wireless HD Security Cameras

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JamesC
Community Manager
Community Manager

Introducing the 2nd generation of the Essential camera, now offered in both 2K and HD options. Experience exceptional smart home security with unbeatable value and price. We all deserve protection, no matter what your budget is or the size of your property. Choose from 2K or HD camera options for round-the-clock protection.

 

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Privacy on demand. Protection on command.

Essential Indoor Camera provides smart home security with an automated privacy shield to protect your privacy too. Offering clear HD 1080P resolution, Night Vision, and Integrated Siren, check-in on your home, family or pets anytime.

  • HD Video Resolution
  • Automated Privacy Shield
  • Updated seamless Bluetooth onboarding
  • 130° field of view
  • 2-Way Talk
  • Night Vision

 

 

Privacy on demand. Protection on command with crystal-clear details. Essential Indoor Camera provides enhanced smart home security with an automated privacy shield to protect your privacy too. Offering crystal clear 2K resolution, Night Vision, and Integrated Siren, check-in on your home, family or pets.

  • 2K Video Resolution
  • Automated Privacy Shield
  • Updated seamless Bluetooth onboarding
  • 130° field of view
  • 2-Way Talk
  • Night Vision

 

 

Post a reply or visit Arlo Support if you have any additional questions or need more information about the Arlo Essential Indoor Camera - 2nd Generation

 

Thank you for being part of the Arlo Community!

58 REPLIES 58
jmccartyth
Tutor
Tutor

https://www.arlo.com/en-us/support/products/arlo-essential-2nd-gen.html

 

Why is this not stated here on your website?  Wasting my time and money and your reputation! This makes a change to other security camera system far more appealing! 

StephenB
Guru Guru
Guru

@jmccartyth wrote:

Why is this not stated here on your website? 


Not my website, as I don't work for Arlo.  This is a user-to-user forum.

 

FWIW, I agree they should release new models worldwide, and not piecemeal.

Harpo57
Aspirant
Aspirant

I bought this camera a few weeks ago to add to my indoor system.  I have two other cameras, one outside with the solar panel and one wired inside.  I have had them for at least 5 years and have had great success with them using the 7 day recordings.  Now with this new camera I was able to record for the first 7 days and now there is no option without subscribing for more cloud space.  A big ripoff if you ask me.  I only have 3 cameras so what's the deal.  To have a better camera you are making your customers pay to store even one day.  I think I will be looking for a different system.  Very disappointed in the new policy.  Is there a way to record without the cloud?

Kazuki98
Initiate
Initiate

Is the CVR still not supported? I bought this for saving cloud video feed and turns out I found it's useless now and this product is not cheap at all. 

JamesC
Community Manager
Community Manager

Kazuki98,

 

While we do plan to support CVR in the near future, this feature is not yet available for 2nd generation cameras. Stay tuned here on the community and arlo.com for an announcement once this feature is made available.

 

JamesC

Aashishkebab
Apprentice
Apprentice

"Near future"?

It's been nearly a year! What a joke Arlo is.

tomcoleman
Star
Star

from Arlo's support page

 

"Can I use continuous video recording (CVR) with the Arlo Essential Indoor Camera(2nd Generation)?

Yes. You can purchase a separate CVR subscription to continuously record with your Arlo Essential Indoor Camera"

 

I purcahsed 2 of these after seeing this only to read from these forums its not actually supported?!??!

 

Please clarify.

source link Arlo Essential Indoor Camera (2nd Generation) FAQ

Aashishkebab
Apprentice
Apprentice

Wow, 

 

Maybe we should sue them for false advertisement.

StephenB
Guru Guru
Guru

@tomcoleman wrote:

from Arlo's support page

 

"Can I use continuous video recording (CVR) with the Arlo Essential Indoor Camera(2nd Generation)?

Yes. You can purchase a separate CVR subscription to continuously record with your Arlo Essential Indoor Camera"

 

I purcahsed 2 of these after seeing this only to read from these forums its not actually supported?!??!

 

Please clarify.

source link Arlo Essential Indoor Camera (2nd Generation) FAQ


 

@JamesC:  The "Feed" KB article for CVR also says that indoor essentials support CVR with no need for a base, but doesn't specifically talk about 2nd gen.  It also doesn't list the two 2nd gen indoor cameras (VMC2060 and VMC3060) at the top:

So there is a discrepancy here, and it would be best if the 2nd gen compatibility was clearly stated in the text.

DavidMiotto
Aspirant
Aspirant

So I'm guessing that Arlo doesn't have a phone number or even a email address to get a hold of someone???? Really? 

tomcoleman
Star
Star

the new UI and app "upgrade" is terrible.

 

Cant even mute alerts on iOS by olding down on the app (dis-arm/re-arm) why would they remove that.

 

Any news from a mod or support person on the CVR as per my post? or do i have 2 expencive paper weights.

 

I have switched back to Gen1.

 

They are also doing themselfs out of extra subscription costs

JamesC
Community Manager
Community Manager

CVR is not yet available for indoor gen 2 devices, but, there will be an update coming very soon to support this feature. Stay tuned for more information here on the community and on arlo.com

 

JamesC

Aashishkebab
Apprentice
Apprentice

It's been nearly a year mate.

tomcoleman
Star
Star

James

 

I am writing to express my dissatisfaction with the ongoing situation. It has been over a year since I was first told that changes were imminent, yet I am still awaiting a clear definition of what “very soon” entails.

Currently, I am incurring a monthly charge of approximately £40 for my Arlo services, and while I am interested in expanding my usage, the lack of progress and vague assurances are pushing me to consider other options.

The repetitive “support” and “coming soon” assurances have become rather frustrating. Additionally, I have recently purchased two new cameras which, due to misleading advertising, I am unable to use.

In light of these issues, I would like to know if Arlo is willing to offer a discount on my subscription or propose an alternative solution to compensate for these inconveniences.

 

 

tomcoleman
Star
Star

james any update to my post / request?

JamesC
Community Manager
Community Manager

tomcoleman,

 

I encourage you to reach out to support in your region for more details. You can find support options within the Arlo app under Settings > Support and opening a ticket detailing your concern.

 

JamesC

tomcoleman
Star
Star

james when you go to the app (new updated one)

 

under support it just gives you these options... So how do you contact support?

 

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when you click on support.arlo.com it takes you to Arlo | Support | Contact which gives you no options to create a support ticket.

 

what a joke of a system - going around in circles.

StephenB
Guru Guru
Guru

@tomcoleman wrote:

james when you go to the app (new updated one)

 

under support it just gives you these options... So how do you contact support?

 

2024-06-18 07.38.21.png

 


How did you get to this particular screen?

 

Is this in the app?  Or are you logging into my.arlo.com in a mobile browser?

Do you see "Library" at the bottom of the app screen?  Or do you see "Feed" and "Dashboard" instead?

tomcoleman
Star
Star

its from the app - thats why you cant see any address bar.

StephenB
Guru Guru
Guru

@tomcoleman wrote:

its from the app - thats why you cant see any address bar.


And what were the steps to get to it??? I'm not seeing "help" in my iOS app.  

 

Are you following the navigation steps here:

GENNYBIG
Aspirant
Aspirant

Salve, purtroppo a seguito di uno sbalzo di corrente la mia cam non legge piu il segnale Wirless. Ho fatto tutte le prove possibili, ovvero reset e simili... Cosa'altro posso fare?

jmccartyth
Tutor
Tutor

I'm in Thailand and have the Gen 1 camera working, plus an Arlo outdoor cam. Do you think this second-gen camera has some top-secret capabilities that the authorities here will not agree with?   I have been waiting for a software update, but not a chance! Gen 2 cam will never work here for no reason!

StephenB
Guru Guru
Guru

@jmccartyth wrote:

Do you think this second-gen camera has some top-secret capabilities that the authorities here will not agree with?  


No, that's not a factor.

 

However, the 2nd gen camera can't be paired with a smarthub yet.  You won't get any cloud recordings without a subscription (which is not available in Thailand).  Arlo has said they are going to add the feature, but haven't said when.

 

Hopefully Arlo will add base station support for the camera, and let you add it to your account soon. 

Aashishkebab
Apprentice
Apprentice

How long ago did they say that? 

 

Exactly. Their app doesn't even work properly with basic functions.

StephenB
Guru Guru
Guru

@Aashishkebab wrote:

How long ago did they say that? 

 


A while ago.  But a post from @JamesC today said that the feature was undergoing final system test.