Arlo|Smart Home Security|Wireless HD Security Cameras
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VMB4000 Homekit Discovering Your Device hangup

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  • ‎2021-12-05 07:10 PM
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fryguy12
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Follower
‎2021-12-05 07:10 PM

Hi! I moved my base station and it lost connection to Homekit. I am now getting hung up on the infamous “Discovering Your Device” message in the app when I attempt to set up Homekit.

 
Base Station Model VMB4000r3, SN 4R057A7MAA983, Firmware 1.17.0.0_3953_6ba79e5
 
App version 3.5.8 (2878)
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JessicaP
Arlo Employee Retired
‎2021-12-08 08:05 AM

Hi fryguy12,

 

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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JessicaP
Arlo Employee Retired
‎2021-12-08 08:05 AM

Hi fryguy12,

 

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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  • ‎2021-12-05 07:10 PM
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  • 2 In Conversation

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