Arlo|Smart Home Security|Wireless HD Security Cameras

Unable to add accessory HomeKit

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Josh92971
Aspirant
Aspirant

My base updated and since I am had issue with HomeKit. I try to delete and reinstall and now it says Unable to add accessory.

 

from what I see can you reset my Token? Arlo Pro 

4 REPLIES 4
ShayneS
Arlo Moderator
Arlo Moderator

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Josh92971
Aspirant
Aspirant

Hello,

can you help me resetting the token.

It works then suddenly disappear from HK again

It is stuck on Discovering your device please wait.

I will give it one more try

Thank you

Josh92971
Aspirant
Aspirant

it was working and then left again... Thank you for your help

JamesC
Community Manager
Community Manager

Josh92971,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC