Try to add VMB5000 to HomeKit, stuck at "Locate the QR code" page

[Homerzhm]

Product: #VMB5000

Hardware: VMB5000r6

Firmware: 1.19.0.3_1237_68a8e53

App version: 3.6.8(3421)

I just get my VMB5000 today. I have a Arlo wired door bell connected to VMB 5000, and trying to connect them to HomeKit.

I can see the HomeKit button in the Device Settings, and I follow the process.

However,

After "Requesting HomeKit Info", it enter to "Locate the QR code" page. But there is no homeKit QR code on the device or quick start menu.

Therefore, I am not able to add VMB5000 into HomeKit.

Will like to know what I can do for this.

[JamesC]

Homerzhm,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Homerzhm]

Thank you for the reply. 

I just try it, but it does not work.

I attach the screen recording for it.

Screen Record 

[Homerzhm]

This solution does not help in my scenario.

The development team reach out to me and create a ticket. 

However, Have not hear any feedback from them yet.

[JamesC]

Homerzhm,

Are you able to provide a screenshot of the serial number ticker on the bottom of your SmartHub?

JamesC