Token Reset SmartHub Apple HomeKit

[Compound1936]

Can I get a token reset for my SmartHub as well? SmartHub and iPhone are on the same network, SmartHub has been restarted and even tried a full reset (afterwards connected the cameras again) but no success. Can't connect to Apple HomeKit from the Arlo Secure app (keeps saying Connecting to Accessory....) or from the Home app (Unable to Add Accessory).

Firmware: 1.19.0.3_1237_68a8e53
Hardware: VMB5000r6

[JamesC · Accepted solution]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Compound1936]

Thank you! I could add my Base Station now to Apple HomeKit. 🙂