Arlo|Smart Home Security|Wireless HD Security Cameras
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TOKEN RESET PLEASE

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Sh_aheen96
Aspirant
Aspirant

Arlo Smart

My base does not hook up to Apple HomeKit. Message pops up stating ‘unable to add accessory’. According to previous posts on the forum, I think I need a token reset

 

3 REPLIES 3
JamesC
Community Manager
Community Manager

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Sh_aheen96
Aspirant
Aspirant

Thanks James. Worked for 2 days and stopped working again. Can you reset it again please?

JamesC
Community Manager
Community Manager

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC