Arlo|Smart Home Security|Wireless HD Security Cameras

Set up HomeKit is stuck on “Discovering your device”

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Pguich
Tutor
Tutor

Hi, 

 

my HomeKit setup is stuck on “discovering your device. Please wait”. It doesn’t matter I’d i use my iPhone or iPad. I’ve seen in other posts that you can send a token to fix this. Unfortunately, none of those thReads were open for me to reply to. 
please help!

 

many thanks,

 

pascal

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Accepted Solutions
JessicaP
Arlo Moderator
Arlo Moderator

Hi Pguich,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Make sure you have the latest Arlo iOS app version on your iPad and iPhone and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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1 REPLY 1
JessicaP
Arlo Moderator
Arlo Moderator

Hi Pguich,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Make sure you have the latest Arlo iOS app version on your iPad and iPhone and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

View solution in original post