Requesting HomeKit Token Reset for VMB5000 SmartHub

[Shughes_7611]

Hello Arlo Moderators,

I am currently experiencing issues setting up Apple HomeKit integration with my Arlo SmartHub and am stuck in the discovery loop. Could a moderator please reset the HomeKit token on the backend for my device?

Here are my SmartHub details:

• Model: VMB5000 NA
• Serial Number (S

Thank you for your help in resolving this!

[BrookeN · Accepted solution]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184