×
Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Arlo End of Life Policy Notice To view Arlo’s new End of Life Policy, click here.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
×
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
×
We are experiencing an outage of our Google service and are working to resolve the issue..
This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
I had this working for a couple of years where I've integrated a driveway sensor to a open/close ST's sensor. When someone came down the driveway, it triggered the open/close sensor which in turn fired off a custom rule in ST to start 2 cameras recording for 1 minute. Worked great UNTIL 2 weeks ago. No changes were made by me. I don't know of ST or Arlo updated anything. I've restarted, rebuilt, deleted rules, added new rules, nothing. I can see in the ST app for the camera that a "sent Capture Command to porch camera" was sent. But the camera doesn't do anything. I've had it in disabled mode, ST mode, armed (on arlo). Was there an update from either company that might have screwed up this integration? I can manually trigger the camera in ST to record, but not by a rule. This really stinks because this was a great security feature. If I can't find a solution I'll have to rethink my whole setup. Thanks for any advice. I did search and went thru this thread just to make sure I didn't miss anyting.
Based upon several posting here today, the latest firmware seems to have resolved the integration to SmartThings with the v4000 Arlo base. Thanks all for reporting back. It’s been a journey but all of our badgering seems to have paid off. Good luck and hopefully they won’t break something else. Update is 1.15.0.1_3162_d878851.
Issue: Starting 8/30-9/1ish ST stopped initiating recordings to Arlo. I have had working camera integration for years, this is my first issue.
Resolutions Tried:
- Reviewed the forums for a couple hours and tried several things.
- Started simple restarted the base
- Updated Arlo password and reset it on ST
- Removed Arlo from ST then re-added it
- Re-did all my ST integration
Current Status: Frustrated. Selecting the Cameras in ST allows me to see them, it has the status, I'm recieving motion notifications, but still no recording happening. I have seen some posts about calling Arlo support about account specific cloud issues, but they were posted a while ago, symptoms fit tho so I might try.
I am having similar problems integrating with Smartthings as well. I have moved to the new app (away from the Classic app) and there is no ability to arm the cameras when arming Smartthings. Also, the ability to create rules in the Smartthings app does not exist.
I've been waiting for this functionality to be brought back and have contacted Smartthings support about it. They have no answers, but do confirm that this functionality is not present in the app. Also, they have no timetable for this to be resolved. Very dissapointing.
I'm trying to integrate my cameras with Smartthings. I'm able to add the cameras to the app, but when I go to arm it says "some sensors not available". When I test in Smartthings no sensors will trigger and when I trigger a door sensor the cameras don't turn on and record.
When I test the cameras individually the Arlo app, motion detection and recording is working fine.
Has anyone had the same issue and solved it?
Also tried geofencing through the Arlo app, but more than half the time it's not detecting me or my wifes phone in our "Home" zone. I prefer to try to manage all devices through one app and since Arlo won't manage door sensors I'm looking for an alternative.
I have the same problem. Seems to have stopped working after the firmware upgrade. Filed a support ticket with Arlo and SmartThings. Hopefully it’s an easy fix.
FYI, response from SmartThings support and my response without attaching the SmartThings debug log files...R
Hi Sailaja,
Thanks for your information. The Arlo cameras are armed and the camera functionality with motion and audio detection are working normally. I ran a SmartThings debug on the SmartThings Motion Device (Driveway Trigger), Front House Arlo Camera and on the Arlo Connect Device Driver and have attached the debug log files to this email. Please notice that there was an error copying the video file from Arlo to SmartThings. I and others have noticed that the Arlo IFTTT integration is also no longer working.
Not sure if it’s an Arlo or a SmartThings problem but I’m sure that you will coordinate the fix with the proper people.
Thanks,
Randy Scott
Sailaja K (SmartThings)
Sep 6, 11:21 PM MST
Hello Randy,
Thank you for contacting Samsung SmartThings Support.
We are sorry to hear that you are having this issue. I request you to clear cache, uninstall and re-install the SmartThings app and I would like to inform you that there are some limitations for recording with Arlo Pro cameras in the SmartThings Application.
They are: 1. When viewing a live stream, the Arlo camera's motion sensor is inactivated and won't trigger video recording. This is a current limitation of the Arlo platform 2. When Wirefree and Wirefree pro camera batteries go below 10%, you can turn it on/off but you can't live stream or record clips. This is an Arlo limitation 3. Camera firmware must be up to date or there may be issues streaming or other issues
Arlo cameras are cloud base devices. Which means when an action is triggered from SmartThings App, it is received by the Netgear Arlo Cloud, which sends a command to the Arlo Camera.
Once the action is triggered Netgear Arlo cloud sends the status back to SmartThings App. This is how the cloud to cloud interaction happens.
As the Arlo cameras are not functioning accordingly, there might be communication interference in any of these paths.
To check this, try to access the functionalities of Arlo Cameras using Netgear Arlo app and please check and let me know if the cameras function accordingly
Arlo video capturing integration triggered by SmartThings Motion seems to be broken within the last week. Power on and live video works but the trigger to record video no longer works. Has worked for years until last weeks Arlo firmware upgrade.
I dont believe it is a smartthings problem. The Arlo Q cameras still work fine. If you follow the device and call to record through the Smartthings IDE everything flows fine and no errors. Smartthings just never heard back from Arlo after it request the recording. From what I can tell it is just the Pro 2's in my case and maybe other Arlo wire free cameras with bases.
I am seeing this as well. I opened my own support case and anyone else having the problem should as well to make sure they know it is a big issue affecting as many users as possible.
I agree with your assessment. SmartThings support has contacted me numerous times over the weekend about this problem but we are getting nowhere in solving the problem. Since the IFTTT interface is also effected I presume the faulty party to be Arlo. I wish Arlo support would jump on this like SmartThings support so I hope more Arlo users file a problem report so that we get the attention that we need for a quick fix.
Totally agree that Atlo should be all over this... to me it seems obvious that this is an issue with Arlo as the issue started immediately after the firmware update... but when contacted Arlo they seem to just want to push the blame onto Smartthings and IFTTT... I am surprised that not many people have raised this concern as I would have thought that a huge no of people's automatons would have been affected...
Yes, I'm another one who has been affected. Contacted support and they had me adding, deleting, reconnecting. It does seem that the change from netgear to arlo (standalone) has caused some problems in the communication, it is a little frustrating.
At the very least, some sort of indication that they acknowledge the problem and are working on it would be nice considering how much we spend on these cameras.
ok so I've got to share my lastest encounter with ARLO support tools. I tried the send a message to support path, just as I got the message typed, the web page refreshed and lost it. BUT it ask me to fill out a survey on my experience, so I did. BUT when I submitted my survey, that web page returned a message saying an unexpected error occured submitting my survey..... I did have a successful chat with Cherry in support. taking her at her word, she reviewed this posting of our issues, consulted support, acknolwedged they are seeing this issue, and then "endorsed" the chat session/case to support. She said they would update us with information. All I can do is hope they care to fix it. But I apprecaite that we, together will continue to bother the heck out of them until it's resolved. ;). As a retired IT guy, sometimes thats the only way to esculate issues to the long list of fixes in the software world. Keep posting if you get updates. thanks all
I found a post (https://community.arlo.com/t5/Arlo/Record-without-motion-Smartthings-Arlo/td-p/1531162) from a while back and tried to follow the instructions but I'm unable to get a SmartThings sensor to record an Arlo video. I'm running the latest version of SmartThings. Perhaps this was possible at one time but not with the latest version of SmartThings/Arlo?
Hello Randy,
Thank you for contacting Samsung SmartThings Support.
We are sorry to hear that you are having this issue. I request you to clear cache, uninstall and re-install the SmartThings app and I would like to inform you that there are some limitations for recording with Arlo Pro cameras in the SmartThings Application.
They are:
1. When viewing a live stream, the Arlo camera's motion sensor is inactivated and won't trigger video recording. This is a current limitation of the Arlo platform
2. When Wirefree and Wirefree pro camera batteries go below 10%, you can turn it on/off but you can't live stream or record clips. This is an Arlo limitation
3. Camera firmware must be up to date or there may be issues streaming or other issues
We look forward to hearing from you soon.
Regards,
Sailaja
Samsung SmartThings Support
www.smartthings.com