Homekit token reset

[zmit]

Hello

I successfully added my smart hub to homekit once, but I had to re-do the homekit setup. Now I am stuck at the "Devices found" stage of the hub's homekit section. Reading around the community pages it seems like I need to get a token reset to be able to re-add the hub to homekit. Can you please push one to the hub associated with this account?

Thanks

[lookmumitsahawk]

I need one as well, please help.

[lookmumitsahawk]

I removed the hub and added it again. It works now. Have to add all the cameras again, so not ideal..

[ShayneS]

@zmit 

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[eddiemw]

Can I get an Apple HomeKit token reset for my VMB4540 

[Anmalhot]

Hi, my base station is also stuck on Discovering screen. Can I please get a reset token sent as well? Thank you!

[Balboaf]

Please send me a new HomeKit Token too, thank you.

[ShayneS]

I have reset your HomeKit tokens, Please reboot your Base Station or Smart Hub and try again.

Thank you

[chrispederick]

Can I get a token reset for my VMB5000r5 hub please?

[eddiemw]

The token reset did not take for my VMB4540  restarting and adding to HomeKit didn't work

[Anmalhot]

Thank you for the message. I restarted the base station, however, on the Arlo Secure iOS app I am still getting 'Set up' for HomeKit options. On tapping Set up', it takes me to the 'Discovering your device. Please wait.' Nothing happens thereafter. How do I add the base station to HomeKit?

[Balboaf]

The problem persist, app stuck in “detecting device” process; can you help me with this please?

[BrookeN]

@eddiemw I have reset the token again. 

@Anmalhot please follow the steps within the link below

How do I connect my Arlo device to Apple HomeKit?

[eddiemw]

Followed all the steps, I have a VMB4000 no code and a vmb4540 with a code. I have done this before and all eligible cameras were available but recently had a new modem added to my Orbi system and all cameras were not available in HomeKit

The rest of HomeKit is working

Thank you for any insight

[Anmalhot]

thanks for the reply. I tried the steps to no avail. On tapping Home Kit -> Set Up, it keeps getting stuck on Discovering....


This used to work pretty straight forward. What should I try?

[BrookeN]

Try the following:

Setttings>Privacy & Security>Homekit

There you should fine a listing of all the apps that have requested access to HomeKit.  Slide the bar left (off) and back to on (right - green).  Then go back into HomeKit and check your device(s)

It appears that when you originally authorized the app to HomeKit it generated a certificate (for security purposes).  The sliding of this bar off and no seems to regenerate the certificate.

[Anmalhot]

Tried it just now....nothing changed 😞

[BrookeN · Accepted solution]

You will need to factory reset the base station. I just reset the token again. This time reset the base station and see if that resolves the issue. 

[zmit]

It worked for me after resetting the hub to factory settings and remove it from the app. Just restarting the hub did not help

[Anmalhot]

Resetting did it! 


Thanks for all the help!

[eddiemw]

After several tries and several token resets on my previous base, I purchased another base VMB5000. Still having issues connecting to HomeKit could you sen a token rest userI removed all other base units 
thanks

[BrookeN]

I have reset the token, before setting the HomeKit up, please uninstall and reinstall the app, reboot the basestation and then follow the steps within the link below: 

How do I connect my Arlo device to Apple HomeKit?

[eddiemw]

Thanks so much for the help, but it still will not add. I have 3 bases, but now only have one connected, the VMB5000. Just added 14 cameras after purchasing the VMB5000. The camera setup worked much better than my previous VMB4540 and VMB4000. I restarted the VMB5000, uninstalled the arlo app on my phone (iPhone15pro) then reinstalled it. Still getting can't find device. I was previously connected to HomeKit, and my internet provider needed to change my modem. My modem is connected to an Orbi router with 4 satellites and prior to the modem change everything was working. I am a long time user of both arlo and homeKit

Any other ideas

Thanks

Eddie

[BrookeN]

The only other thing you can try is a token reset again and then you would need to do a reset of the base station. However, all the cameras would need to be re-added. Would you like to try that?

[eddiemw]

it's worth another try 

my login is eddiemw@live.com and my only connected base is:

VMB5000r6

s/n A6C4357PD0633

let me know when it is sent

and does it make a difference how many cameras are connected prior to adding to homeKit. Can I add 1 or 2, add to HomeKit then add the rest

Thanks again