Homekit Reset Token

[crygon0]

My Homekit connection stopped working. I've uninstalled the app, power cycled all devices, removed from home kit. I see "Discovering your device. Please wait." when trying to set it up.

[crygon0]

Can I get a token reset for my base station?

[ShayneS]

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[Sphraff]

Is it possible to reset des basestation withaout loosing the cameras

if jou send me a token reset idont have to reconect the cameras ?

Can I get a token reset for my base station vbm 4000r6 associatated to my user account ?

[Sphraff]

Sorry its not the 4000 but the 5000 ho comes with ultra 2 cameras

Is it possible to reset des basestation withaout loosing the cameras

if jou send me a token reset idont have to reconnect the cameras ?

Can I get a token reset for my base station vbm 5000r6 associatated to my user account ?

[ShayneS]

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[crygon0]

Thanks for resetting the token. However, my issue seems unresolved. I just reset my base station and I still see the "Discovering your device. Please wait." message. Anything else that I can do? I'm up to date on firmware and at this moment, have no devices set up on the newly reset base station.

[ShayneS]

@crygon0 

You can try removing and re-adding the Arlo Secure app. I would reboot the base station once more then re-download the app. I also reset the token again for you.