Arlo|Smart Home Security|Wireless HD Security Cameras
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HomeKit issues

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Jryan84
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‎2023-04-02 05:33 PM

Seems like not being able to connect is common. I’m ready to return the new hub and ultra 2 cameras that I got. It’s the 5000 so it should be fine. Everything’s up to date. 

I enter the HomeKit code and it spins… and spins…. And spins. Help!

 

I see a token reset mentioned on other threads. Do I need that? (I tried with @Arlo support last night. Number 5 in line and was waiting for over and hour. Only got up to number 3 before giving up. 

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ShayneS
Arlo Moderator
Arlo Moderator
‎2023-04-04 03:23 PM

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

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