Arlo|Smart Home Security|Wireless HD Security Cameras
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k-cee
Aspirant
Aspirant
I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere fand support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?
15 REPLIES 15
ShayneS
Arlo Moderator
Arlo Moderator

I have reset your HomeKit token, please reboot your base station and try again

 

Thanks!

bespoke2day
Tutor
Tutor
I am unable to add to HomeKit. I have removed app from phone and reinstalled with latest app. I have cycled base station. I still get hung at the discovering screen within Arlo App for HomeKit Setup
k-cee
Aspirant
Aspirant
Thanks! Everything works perfectly now.
bespoke2day
Tutor
Tutor
Can you do the same for me? I am having the exact same issue
ShayneS
Arlo Moderator
Arlo Moderator

 

bespoke2day

 

I have reset your HomeKit tokens, please reboot your base station and try again

bespoke2day
Tutor
Tutor
That worked! Thank you!
Kuzco83
Aspirant
Aspirant
Hello, I am having the same issue. Stuck in discovering. Would you be able to reset the HomeKit token as well please?
ShayneS
Arlo Moderator
Arlo Moderator

@Kuzco83I

 

have reset your HomeKit tokens, please reboot your base station and try again

Kuzco83
Aspirant
Aspirant
Thanks! That did the trick.
Kuzco83
Aspirant
Aspirant
Hi again! We moved houses and I had to setup HomeKit again. Could you please reset the HomeKit Tokens again?

Thanks for your help!
ShayneS
Arlo Moderator
Arlo Moderator

 

@Kuzco83

 

I have reset your HomeKit tokens, please reboot your base station and try again

Kuzco83
Aspirant
Aspirant
That worked perfect. Thanks! 😊
ShayneS
Arlo Moderator
Arlo Moderator

Awesome!

greenyfox
Aspirant
Aspirant

I am having the same issues as well. Would you reset my HomeKit tokens? Thanks!

 

Arlo app verions: 3.5.10

Firmware: 1.17.0.0_3953_6ba79e5

Hardware: VMB4000r3

S/N: 4R03777RA0832

 

ShayneS
Arlo Moderator
Arlo Moderator

Hi @greenyfox

 

I have reset your HomeKit tokens, please reboot your base station and try again