Echo show 8 video lagging and video grenn

[David77]

Hello,
I have received my Arlo ultra with 2 camera, but not possible view video on my echo show 8.
Camera connect but the video very lagging and video color green.
I have reinstalled skill and camera two time.
Any tips or fix for this problem please ?
Thanks

[David77]

see video on echo show 8 is horrible lag and green, any help plz ?

[ShayneS]

Hi @David77

Were you able to find a resolution to this issue?

Thank you

[David77]

Hello ! Not work …

[ShayneS]

Have you tried resetting the Alexa device?

[David77]

Yes I have reset echo show 8 and arlo, and on my echo spot I have the same problem.

[StephenB]

The green video is caused by loss (generally on the connection between the camera and the base).  How far is the camera from the base?  Does the problem still happen if you move it near the base (perhaps 8-10 feet away)?

[David77]

Hello thanks for your help.
I have 2 camera ultra one is at 6 meters on base and the second camera at 10 meters on base.

Is not long ?

And echo show 5 meters on base

[StephenB]

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@David77 wrote:
I have 2 camera ultra one is at 6 meters on base and the second camera at 10 meters on base.

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What signal strength are you seeing in the app?

6-10 meters should be working, but it does depend on what is on the path between the cameras and the base.  

Are you seeing the green corruption on every recording and livestream?  Or just sometimes?

[David77]

signal is strong  on 1 arlo uktra the second is middle on apps arlo in  iphone, see my speedtest and video problem on echo show 8 (it's same problem on my echo spot)

- speedtest wifi 2.4 ghz on iphone  https://we.tl/t-LaGA1xoLC0

- speedtest wifi 5 ghz on iphone  https://we.tl/t-UM9aE5HJgj

- speedtest on my computer  https://we.tl/t-frQeTvdRK5

- video green screen echo show 8  https://we.tl/t-AeVQUDuF1h

thanks for your help. 

[StephenB]

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@David77 wrote:

signal is strong  on 1 arlo uktra the second is middle on apps arlo in  iphone, see my speedtest and video problem on echo show 8 (it's same problem on my echo spot)

- speedtest wifi 2.4 ghz on iphone  https://we.tl/t-LaGA1xoLC0

- speedtest wifi 5 ghz on iphone  https://we.tl/t-UM9aE5HJgj

- speedtest on my computer  https://we.tl/t-frQeTvdRK5

- video green screen echo show 8  https://we.tl/t-AeVQUDuF1h

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I don't think it's your home wifi, it's more likely closed wifi connection between the camera and the base.

You could try restarting the base, and then do some live streaming tests and see how often you are getting the corrupted video.

I'd also try moving one of the cameras closer to the base (2 meters or so) as a test. If you are seeing corruption there, you could exchange the cameras with the seller or perhaps contact support.