Arlo|Smart Home Security|Wireless HD Security Cameras

Cannot link SmartThings after Arlo password change

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ajb_hnl
Tutor
Tutor

My SmartThings Arlo integration had been working for a long time.

 

Yesterday I changed my Arlo password. After the change, my SmartThings integration stopped working. The SmartThings app suggested relinking Arlo, but clicking the link to do so attempted to load a smartthings.com URL but nothing happened and the relink screen in the app appeared again.

 

I unlinked Arlo from SmartThings. 

 

I tried to add back Arlo in SmartThings and get to the Finish Account Linking step, which seems to time out and sends me back to the link Arlo screen.

16 REPLIES 16
ShayneS
Arlo Moderator
Arlo Moderator

HI @ajb_hnl 

 

Are you still experiencing this issue? Have you tried removing the SmartThings app and redownload > Link Arlo again? 

ajb_hnl
Tutor
Tutor

Hi @ShayneS ,

 

Yes, I'm still experiencing the problem. I've uninstalled and reinstalled both the SmartThings and Arlo apps and I still get stuck on the Finish Account Linking step. I click Yes to grant access to SmartThings, then a spinning status icon shows up for about 20 seconds, then I am taken back to the link partner devices screen to start over. 

ajb_hnl
Tutor
Tutor

Still experiencing this issue, any help? Thank you!

ShayneS
Arlo Moderator
Arlo Moderator

Hi @ajb_hnl  I am currently investigating this, I will report back as soon as I have more info. 

ajb_hnl
Tutor
Tutor

Thanks @ShayneS !

pongalong
Initiate
Initiate

I have the same issue. Hopefully Arlo support can get back to us on this.

ajb_hnl
Tutor
Tutor

@pongalong Sorry to hear you're experiencing it too, though I'm glad I'm not alone. Hopefully Support can get back to us soon, I am still experiencing the issue.

ajb_hnl
Tutor
Tutor

Any help on this Arlo team? The issue is still ongoing. I live in a high crime area and had a large number of SmartThings automations based on Arlo triggers (and vice versa), so going without this connection is leaving us extra vulnerable.

ajb_hnl
Tutor
Tutor

Arlo support reached out to me. One suggestion was to try linking Arlo to Smartthings on another Android device. I had an old phone lying around with the apps already installed and linking on that device worked. (I got a 404 page not found error in Smartthings, but the cameras were there when I looked at my device list, and they are showing up on my newer phone too). @pongalong do you have an older phone you could try linking on? Maybe it will work for you too.

Wilburdoo
Apprentice
Apprentice

Was there ever a resolution besides an old phone?  I've stumbled upon this exact situation.  Click "Allow", spins for some seconds, back to linking screen.

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Wilburdoo 

 

Are you still experiencing these symptoms with the latest App version?

Wilburdoo
Apprentice
Apprentice

I will try again.  I moved all the motion events to Alexa a while ago when the linking broke a 1st time.

Wilburdoo
Apprentice
Apprentice

I'll wait for this current outage to be resolved before attempting.  No recordings and no live streaming at the moment.

ShayneS
Arlo Moderator
Arlo Moderator

Hey @Wilburdoo 

 

The outage is resolved.

Wilburdoo
Apprentice
Apprentice

I keep forgetting to retry, but the outage is back.

Wilburdoo
Apprentice
Apprentice

Morning Shayne-  Linking with Smartthings worked!  Maybe one day I'll try automations again.