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Cannot link SmartThings after Arlo password change
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My SmartThings Arlo integration had been working for a long time.
Yesterday I changed my Arlo password. After the change, my SmartThings integration stopped working. The SmartThings app suggested relinking Arlo, but clicking the link to do so attempted to load a smartthings.com URL but nothing happened and the relink screen in the app appeared again.
I unlinked Arlo from SmartThings.
I tried to add back Arlo in SmartThings and get to the Finish Account Linking step, which seems to time out and sends me back to the link Arlo screen.
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Samsung SmartThings
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HI @ajb_hnl
Are you still experiencing this issue? Have you tried removing the SmartThings app and redownload > Link Arlo again?
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Hi @ShayneS ,
Yes, I'm still experiencing the problem. I've uninstalled and reinstalled both the SmartThings and Arlo apps and I still get stuck on the Finish Account Linking step. I click Yes to grant access to SmartThings, then a spinning status icon shows up for about 20 seconds, then I am taken back to the link partner devices screen to start over.
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Still experiencing this issue, any help? Thank you!
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Hi @ajb_hnl I am currently investigating this, I will report back as soon as I have more info.
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Thanks @ShayneS !
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I have the same issue. Hopefully Arlo support can get back to us on this.
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@pongalong Sorry to hear you're experiencing it too, though I'm glad I'm not alone. Hopefully Support can get back to us soon, I am still experiencing the issue.
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Any help on this Arlo team? The issue is still ongoing. I live in a high crime area and had a large number of SmartThings automations based on Arlo triggers (and vice versa), so going without this connection is leaving us extra vulnerable.
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Arlo support reached out to me. One suggestion was to try linking Arlo to Smartthings on another Android device. I had an old phone lying around with the apps already installed and linking on that device worked. (I got a 404 page not found error in Smartthings, but the cameras were there when I looked at my device list, and they are showing up on my newer phone too). @pongalong do you have an older phone you could try linking on? Maybe it will work for you too.
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Was there ever a resolution besides an old phone? I've stumbled upon this exact situation. Click "Allow", spins for some seconds, back to linking screen.
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I will try again. I moved all the motion events to Alexa a while ago when the linking broke a 1st time.
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I'll wait for this current outage to be resolved before attempting. No recordings and no live streaming at the moment.
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I keep forgetting to retry, but the outage is back.
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Morning Shayne- Linking with Smartthings worked! Maybe one day I'll try automations again.
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