Arlo|Smart Home Security|Wireless HD Security Cameras
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Cannot connect VMB4000 to HomeKit

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  • 3 Replies
  • ‎2022-12-07 09:03 PM
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prestonnguyen
Aspirant
Aspirant
‎2022-12-07 09:03 PM

I was connected to HomeKit earlier, but the HomeKit live video feed suddenly stopped. I tried removing HomeKit to set it up again, but when I try to set it back up, it gets stuck on the "Discovering your device" screen. Is there a reset token I could get?

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JamesC
Community Manager
Community Manager
‎2022-12-08 10:31 AM

What is the serial number associated with the base station you're trying to setup?

 

JamesC

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prestonnguyen
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Aspirant
‎2022-12-08 11:52 AM

4R058A7BA4C72

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JamesC
Community Manager
Community Manager
‎2022-12-08 12:33 PM

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

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