This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- English
- /
- Arlo Forum Discussions
- /
- Partner Integrations
- /
- Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon ...
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- « Previous
- Next »
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello all,
I am really hoping someone can help me with my issue as so far I've not been able to fix the problem.
A couple of weeks ago Arlo had a systems outage in Europe and since then I can't view any of my Arlo Ultra or Arlo Pro 3 cameras via my Amazon Echo Show. When I ask "Alexa show me xx" it responds "XX isn't responding, please check it's network connection and power supply" but the cameras are connected and viewable in the Arlo app no problem so connection and power aren't the issue.
I have spoken to Amazon and followed steps they recommended which also didn't fix the issue either. I decided a full reset of everything was in order to at least try this as a late resort and once again Alexa gives the same response. I am running Arlo Ultra, Arlo Pro 3, Arlo Pro 2 and a single Arlo Essentials which the Pro 2 and Arlo Essentials will work on the Echo Show but when asking for any of the Ultra or Pro 3 I always get the not responding reply.
For the fully reset I created a brand new Amazon account t give it the best shot of working and reset my Arlo equipment so I am at a loss as to what else I can try. I have emailed Arlo but I am hoping someone here will have an idea?
Many thanks.
Solved! Go to Solution.
- Related Labels:
-
Amazon Alexa
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello,
There has been an update that should help with this issue. Please let me know if you are still experiencing this issue with your Amazon devices.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes it’s working now. I guess there’s been a firmware update? Anyhow all good now.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
That's Great news! thanks for the updates. Please keep me updated & I will be here to help as best I can.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This issue is occurring for me all the time. Kindly help.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If you have problems...delete the Alexa skill, reboot your router/Arlo base station and re-ad the skill.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I tried both your suggestions, but still no luck for me.
Can it be because I am using regular arlo base station?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Tapabrata
Your base station VMB3500 is not compatible with HomeKit. If you would like to use HomeKit, you will need the following Base station or Smart Hub Here.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm glad I could clarify that for you. Please let me know if you have any other questions.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have an earlier version of the base station that you do and I'm not having any problems. I have the first case station from around 2016 or so. You don't need HomeKit to use the Alexa camera viewing on an Echo Show or Spot.
You should just be able to link your Arlo set-up directly with Alexa (via the app on your phone). That is completed by walking through the steps in the Alexa Skill. Bypass HomeKit.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for your message.
I am still unable to see arlo video feed in Echo show. Can you please elaborate on the steps to follow here.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Still? Try this.
1. Disable the Alexa skill.
2. Power cycle all Alexa devices.
3. Power cycle modem, router, and Arlo base station.
4. Wait (make sure everything else is up and running and running properly)
5. Add the Alexa skill.
https://skills-store.amazon.com/deeplink/dp/B01M0VSEAZ?deviceType=app&share&refSuffix=ss_copy
6. When you log in to the skill, make sure you use your primary Arlo account and not a secondary one (that you may have made for Home Assistant should you have done that, most people have not).
7. Test it. There is a delay of about 20-30 seconds for the camera for show the feed on Echo Show from when the command is given.
Hope that helps a bit.
- « Previous
- Next »
-
Amazon Alexa
102 -
Apple HomeKit
664 -
Apple TV App
7 -
AppleTV
27 -
Arlo Mobile App
57 -
Arlo Pro
2 -
Arlo Pro 2
1 -
Arlo Q (Plus)
1 -
Arlo Secure
9 -
Arlo Smart
36 -
Arlo Wire-Free
1 -
Before You Buy
29 -
Features
82 -
Firmware Release Notes
8 -
Google Assistant
80 -
IFTTT
76 -
IFTTT (If This Then That)
117 -
Installation
87 -
Modes and Rules
13 -
Motion Detection
1 -
Online and Mobile Apps
70 -
Samsung SmartThings
72 -
Security System
1 -
Service and Storage
5 -
SmartThings
73 -
Troubleshooting
386 -
Videos
1
- « Previous
- Next »